Terms and Conditions
Windshield Repair Services Agreement
Service Agreement and Authorization
By requesting or receiving windshield repair services from Juneau Rock Chip Repair, you acknowledge and agree to the following terms:
I, the undersigned, authorize my insurance company to pay Juneau Rock Chip Repair for all parts and services listed on the invoice. If my insurance company refuses to pay for part or all of the total cost of these parts and services, I understand that I am responsible and agree to pay these charges within thirty (30) days.
If I do not have insurance coverage, I agree to pay in full at the time service is rendered unless prior arrangements have been made with Juneau Rock Chip Repair.
Technical Process and Limitations
Due to the process of using pressure and vacuum cycles to repair laminated glass and the unstable properties of broken glass, the damaged area may develop additional cracks or existing cracks may increase in length during the repair process.
This problem is very rare and occurs in less than 0.1% of all windshield repairs performed. However, customers must be aware of this possibility before proceeding with repair services.
Liability Limitations and Warranty
Our Commitment to Quality
All repairs are performed using professional Delta Kits equipment by a factory-trained technician. We stand behind our work with a comprehensive warranty.
In the unlikely event that we cannot repair the damage to your satisfaction, our liability is limited to a refund of any amount charged for the attempted repair.
Juneau Rock Chip Repair is not responsible for:
- Pre-existing damage not disclosed prior to repair
- Damage that occurs after repair completion due to additional impacts
- Normal wear and aging of automotive glass
- Damage caused by extreme weather conditions post-repair
Business Information
Business Name: Juneau Rock Chip Repair
Operating Entity: Infinite Solutions, LLC
Alaska Business License: #2221342
Payment Terms
- Payment is due at time of service unless prior arrangements are made
- We accept cash, check, and major credit cards
- Insurance direct billing available for approved claims
- Unpaid balances are subject to a 1.5% monthly service charge
- Customer is responsible for all collection costs if account becomes delinquent
Service Expectations and Warranty
Customers have been instructed as to the expectations, warranties, and disclaimers involved with windshield repair and understand Juneau Rock Chip Repair policies regarding these matters.
What to Expect:
- Repair time typically 30-60 minutes
- Improved structural integrity and optical clarity
- Prevention of further crack propagation
- Some repairs may remain slightly visible depending on damage type and location
Warranty Coverage:
- Lifetime warranty against repair failure under normal conditions
- Warranty does not cover new damage from subsequent impacts
- Warranty covers structural integrity, not optical perfection
Legal Terms
These terms and conditions are governed by Alaska state law. Any disputes will be resolved in the appropriate courts of Alaska.
If any provision of these terms is found to be unenforceable, the remainder of the agreement remains in full effect.
By signing below or requesting service, you indicate that you have read and agree to the terms set herein.
Effective Date: August 27, 2025
Last Updated: August 27, 2025